RESERVATIONS
To reserve space call 519-747-1626 or contact your local Travel Agent.

RATES
Tour rates are calculated according to transportation fares, and accommodation rates in effect as of December 1, 2009. Although efforts are made to maintain the tour rates as published, Tour Operator reserves the right to adjust prices at any time should this become necessary.

DEPOSITS & PAYMENTS
On most tours a deposit of 10% (minimum $250.00 per person) is required within 7 days of booking. If the deposit is not received within this time period, reservations will be cancelled. The balance of payment is due 45 days prior to departure, full payment is required within 24 hours. For the destinations listed under ”Special Cancellation Charges”, full payment is due 75 days prior to departure. Some tours may have other payment schedules and these would be advised a time of booking. Airport Taxes, H.S.T. and G.S.T. are payable on final invoice at current rates, as imposed by Government Regulations.

FORMS OF PAYMENT
Hanover Holiday Tours Limited will accept payment in the form of cheque, Visa or Mastercard. Cheques must be made payable to Hanover Holiday Tours Limited. If the credit card sale is declined, the customer will be informed immediately, and payment will be considered not received. Verbal authorization of the use of your credit card commits you to your reservation whether or not you nave signed a credit card draft. Refunds will be processed in the form they were received. Hanover Holiday cannot accept payments via a third party credit card.

GOOD AND SERVICES TAX
The Canadian Government’s G.S.T and or H.S.T. may apply to the cost of your tour. Our reservations staff will advise your travel agent of the additional G.S.T. and or H.S.T. charges, if any, that apply to the cost of your tour. Hanover Holidays reserves the right to pass any Government changes to the tax structure on to the consumer.

CANCELLATION CHARGES
61 or more days prior to departure No Charge
60 to 45 days prior to departure - 10% of the tour price – minimum $250.00
44 to 22 days prior to departure - 50% of the tour price will be charged
21 days or less prior to departure -100% Cancellation Charge

G.S.T./H.S.T.
attracts the same cancellation charges as the tour price. The charges become effective the day notice of Cancellation is received by Hanover Holidays. No exceptions to the above policy.

DAY TOURS
50% deposit due at bookings, with final balance due 30 days prior to departure. All Day Trips are 100% non refundable at 30 days or less prior to departure. Please ask about our cancellation waiver available on day trips. CANCELLED TOURS: Occasionally not enough people book on a tour’s departure and the tour may have to be cancelled. If necessary, Hanover Holidays is committed to cancelling the tour 4 weeks prior to departure and each passenger booked will receive a full refund, in the manner in which the customer made the payment.

INSURANCE
Hanover Holidays strongly recommends the purchase of Trip Cancellation and Interruption Insurance, and Comprehensive Assistance, Individual Accident Coverage, and Baggage and Personal Effects Insurance. Please consider your fellow traveler before leaving home ill.

DEPARTURE POINTS AND TIMES
Numerous town and cities are used as departure points for each tour. One central joining point has been designated in each town in order to keep the departures simple and timely. It is expected that you can transport yourself to and from this central joining point. During instances of unforeseen circumstances, such as inclement weather, passenger may be called and asked to change their pick-up time. Passengers with emergencies, please call 800-265-5530. This number is available 24 hours a day, seven days a week.

PROOF OF CITIZENSHIP
Canadian Citizens must carry proof of citizenship, in the form of Passport or Passport equivalent document for tour to the United States. Citizens of other countries or landed immigrants should check with their travel agent for requirements for entry into the United States. Entry into another Country is never guaranteed and is at the discretion of the local authorities. Hanover Holidays can take no responsibility for a customer being denied entry into another country and Cancellation Charges must apply.

SINGLE TRAVELLERS
Passengers with no travelling companion, but wishing to share accommodation, may book on a willing to share basis. Hanover Holidays will attempt to find a suitable partner. If a travelling companion is not found, the single rate will apply and must be paid in accordance to “Deposits and Payments” as above.

SPECIAL TRAVELLERS
Mentally or Physically challenged persons are welcome to travel with Hanover Holidays. Persons requiring special assistance, must be accompanied by a companion to care for their needs. Please note some itineraries require good mobility to enjoy all aspects of the tour. Minors must be accompanied by an adult. Children must be a minimum of 5 years of age on tours 7 days or less, or age 10 for tours longer than 7 days.

CURRENCY
All prices are shown in Canadian Dollars.

SURCHARGES
In the event of an energy crisis and/or devaluation of the Canadian Dollar, all tours are subject to surcharge until 30 days prior to departure. Tour members and/or travel agents will be advised of any surcharge on their tour at this time. If a rate increase of more than 7% is necessary, clients may cancel with no penalties.

SERVICES NOT PROVIDED BY HANOVER
HOLIDAY TOURS LIMITED
Passengers who are not travelling on a full tour itinerary as outlined by Hanover Holiday Tours Limited, or passengers who are booking their own transportation and/ or are taking a tour on a land only basis, assume full responsibility for any cancellation penalties or extra expenses incurred on airfares, train tickets, etc. due to cancellation or alteration of the itinerary in any way, by Hanover Holiday Tours Limited.

SEATING
There are NO reserved seats on motorcoaches. To ensure that passengers share vantage points, seats are rotated at the directions of the tour director. Seats on other conveyances are assigned by the carrier, but open to requests.

SMOKING or drinking ALCOHOLIC BEVERAGES
is not allowed on the motorcoach.

ACCOMMODATIONS
All hotels listed in itineraries have been confirmed at the time of printing, but are subject to change. On most tours, TWIN refers to two persons sharing on room with two beds; however, in some areas, only one double bed may be available, so please specify at time of booking if you wish two separate beds. TRIPLE or QUAD usually refers to three of four persons sharing one room with two double beds, with one private bath. Please keep in mind that in some areas local customs may mean that there is a change in the type e of accommodation provided.

E TICKETS
all information will be emailed two weeks prior to departure, providing all payments have been received. Air flight schedules are finalized 30 days prior to departure.

ITEMS LEFT ON TOUR
Items left behind on a tour will be returned at the owner’s expense.

BAGGAGE
Maximum baggage allowance on motorcoach tours is one large suitcase per person. All hand luggage must be carried personally aboard the motorcoach or aircraft. Although the Tour Director and Coach Driver supervise the transfer of luggage to and from the motorcoach and every effort is made to handle all luggage as carefully as possible, Hanover Holiday Tours Limited cannot assume liability for loss, theft or damage due to breakage, fire, water, etc.

RESPONSIBILITY
“Responsibility of Hanover Holiday Tours Limited, Hanover, Ontario.” Hanover Holiday Tours Limited acts solely as organizer of the tours outlined in this brochure and is responsible for making all reservations and charting the routes as outlined but it is expressly understood and agreed between the tour organizer and the passengers that Hanover Holiday Tours Limited or its agents shall not be held responsible for: a) non-performance on the part of any hotel or other accommodation for any act or omission that cannot be directly attributed to the neglect of the tour organizer; b) any delays, misconnections, loss, damage or injury to person or property or for mechanical defects or failure, however caused or for any substitution of hotels or carrier equipment beyond the control of the tour operator, or for any additional expenses occasioned thereby; c) any inconvenience, loss or enjoyment, upset, disappointment, distress or frustration whether physical or mental however caused, except where caused directly by the tour operator; d) any additional cost incurred or any ancillary loss sustained as a result of cancellations or delays of tours caused by inclement weather conditions, acts of God, or any other event, which result in one or more persons being unable to continue or complete the tour through no direct fault of the tour organize.

The tour organizer reserves the right to make any changes before or during the tour for the comfort and enjoyment of the passengers and it is agreed and understood that any increase in cost occasioned by such change shall be paid by the passengers or any decrease in cost occasioned by the change shall be refunded to the passenger.

All tour itineraries are subject to change or cancellation without prior notice.

Hanover Holiday Tours Limited shall have no responsibilities beyond their refund of all monies paid by the passenger which is deemed to constitute full settlement. Refund shall be credited in form received.

The tour organizer reserves the right to decline any person as a member of the tour at any time before or during the tour should such person’s presence be considered detrimental to the interest, comfort and enjoyment of the other tour members. Persons leaving the tour during operation will not receive a refund of unused services.

Hanover Holiday Tours Limited, its agents and all passengers agree that the conditions set out herein are part of the terms between the passenger and the tour organizer.

Acceptance of the ticket for the tour or any deposit given to the tour organizer will represent an acceptance by the passenger of all the aforementioned conditions.

Tour arrangements by:
Hanover Holiday Tours Limited
73 14th Ave, Hanover, Ontario N4N 3W9
Tel: (519) 364-4911 Fax: (519) 364-2299
For information call: 1-800-265-5530
Email: info@hanovrholidays.com

All tours on World Wide Web site:
www.hanoverholidays.com
www.exceltours.ca

Registered under the Travel Industry Act (TICO)
Registration: Wholesale #1158989 Retail #1613915

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